Merchandise that is unused an in resalable condition is acceptable for return. If we made an error in size or color, you may (within 5 days) call us for correction, credit or refund. Call us at 800-334-9060 and state the problem, order date and invoice number. You will be given an RMA Number (Return Merchandise Authorization) which should be labeled clearly on the outside of the package. RMA's should be shipped to our warehouse at:
441 South Whitted Street, Hendersonville, NC 28739
No returns will be accepted without an RMA Number. Merchandise returned as a result of customer error (if unused and resalable) could be subject to a restocking charge. Any merchandise returned without an RMA Number, if accepted, will be subject to a restocking charge. Any claims against an order must be made within 5 business days after delivery. Please check your order upon arrival. If you have any problems, please let us know immediately.
BOOKS AND VIDEOS ARE NOT RETURNABLE!
Since some manufacturers want the item sent to them directly and some want the item sent to us, please call us for the proper way to handle an item that requires warranty attention. In all cases it is your responsibility for the transportation to get the product to the manufacturer or framingsupplies.com. If the item is defective, the return shipping back to you is at no charge.
DAMAGE IN TRANSIT
framingsupplies.com is not liable for damage or loss in transit. If this should happen, shipment must NOT be accepted until the transportation company makes note on the bill or delivery receipt indicating the extent of the damage or shortage. File your claim directly with the carrier. To properly handle the claim, please keep all shipping cartons, packing materials and damaged merchandise for inspection by the shipper. Otherwise, the shipper may not honor your claim. Notify us that you have filed a claim with the shipper and initiate arrangements for replacement.