We ship most orders via FedEx. Areas outside FedEx delivery zones are generally shipped via US Mail. Oversized and overweight orders will be shipped by motor freight.
SHIP & CANCEL POLICY
Your order is packaged and shipped carefully, just for you. When you receive it, please review your invoice. All items in stock are shipped out to you. Any item NOT in stock is cancelled and the customer should re-order at a later date.
Packages can be classified as "oversized" if they are long or large (even if they are light weight). Shippers charge more for them by both ground and air delivery. Depending on exact size and weight, these products may need to be shipped using a freight line.
Please note that mat board and foam board cartons are considered oversized by shipping companies (FedEx, UPS, etc.) and as a result shipping charges may be higher. Ordering 10 cartons or more will require your shipment to go by motor freight.
framingsupplies.com is not liable for damage or loss in transit. If this should happen, shipment must NOT be accepted until the transportation company makes note on the bill or delivery receipt indicating the extent of the damage or shortage. File your claim directly with the carrier. To properly handle a claim, please keep all shipping cartons, packing materials and damaged merchandise for inspection by the shipper. Otherwise, the shipper may not honor your claim. Notify us that you have filed a claim with the shipper and initiate arrangements for replacement.
Shipping and handling charges are determined by the total weight and dimension of the order.